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Privacy Policy

Privacy Policy

The Vape Shops Online are committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

Approach to Privacy

This Privacy Policy is applicable to this website and to other websites owned and operated by The Vape Shops Online. You must read and accept all of this Privacy Policy before you may become a user of this website. By accepting this Privacy Policy you expressly consent to our use and disclosure of your personally identifiable information in the manner set out in this Privacy Policy.

Overview

This Privacy Policy describes the information we collect about you and what may happen to that information. When you enter your information into a form on our website we will collect personally identifiable information about you (your “Information”). Some of your Information may be disclosed to third parties and used by us and third parties. We will never sell or rent your personal information to third parties except as described in this Privacy Policy.

If you do not agree to your Information being used or disclosed in this way, please do not use our website.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data We Gather

We may collect information from you including your name and telephone number that is necessary to provide our services. Should you contact us by email, telephone or send us correspondence, we may collect such information into a file that is specific to you.

Like many websites, we may also automatically receive general information that is contained in our server log files, such as your IP address and cookie information.

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available information
We might gather information about you that is publicly available.

How We Use Your Personal Data

We will use your Information to provide our services to you. You agree that we may use your Information to contact you for purposes including but not limited to discussing our products and services, targeted advertisements and communications relevant to your use of this website. You agree that we may use your Information to track and target your interests in order to enhance your experience on our website, to improve our website content and services, customise our website’s content and layout, analyse usage of our website and to improve our marketing efforts. We will use your Information in this way to improve our website and tailor it to better meet your specific needs.

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than one year.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who Else Can Access Your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How We Secure Your Data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

Our cookies don’t store sensitive information such as your name or address: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from www.liqwizarddistro.com, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Disclosure of Your Information

We will never sell or rent your Information to third parties except as described in this Privacy Policy. We may aggregate the information you send to us with other data (so that you cannot be identified) and use that aggregated data for administrative purposes and/or share it with third parties or related organisations, including but not limited to advertising organisations for marketing and promotional purposes.
We may employ the services of third party service providers in certain aspects of our operations and to help us deliver information and services. Depending on the services performed, some of these providers may be provided with your Information and we will take reasonable steps to ensure that these third party service providers are obligated to protect your Information on our behalf.

Legal Disclaimer

Though we make every effort to preserve users’ privacy, we may need to disclose your Information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current or pending judicial proceeding, a court order, an investigation of unlawful activity or activity that may expose us or you to legal liability.

Security

We use reasonable endeavours to safeguard the confidentiality of your Information, to keep your Information secure and to disclose such information only as described in this Privacy Policy. We will hold and transmit your Information in a secure and confidential environment. Your Information will be stored and processed on our computers in the UK. Where your Information is disclosed in accordance with this Privacy Policy, we are not responsible for any breach of security or for any actions of any third parties that receive the information.

Business Transitions

In the event that The Vape Shops Online is subjected to a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, your Information will, in most instances, be part of the assets transferred. You will be notified via prominent notice on our website 30 days prior to a change of ownership or control of your Information.

Links

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information from you. This Privacy Policy applies solely to information collected on this website.

Changes to this Privacy Policy

We reserve the right to amend or modify our Privacy Policy from time to time and such modification shall be effective immediately upon posting of the modified policy on this website. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of this website after amendments are posted constitutes your acceptance of this policy as modified. If we make substantive changes to this Privacy Policy, we will announce it on our website.

Contact Information

Your privacy is extremely important to us. If you have any questions about this Privacy Policy or our website, please feel free to Contact Us.

You can download/delete your user data here

Terms and Conditions

Please review our full Terms and Conditions

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